BVLGARI Serpenti Forever Medium Top Handle Bag

Return and Refund Policy

At Camelot, we strive to ensure your satisfaction with every purchase from our Tom Ford shop. However, if you're not entirely delighted with your purchase, we're here to help with our straightforward return and refund policy.

30-Day Return Policy

You have 30 days from the date of delivery to return eligible items purchased from the Tom Ford shop for a full refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

How to Initiate a Return

To initiate a return, please contact our Customer Service team at [contact email or phone number] with your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with a return authorization and shipping instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within [number of days] business days.

Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate your preference when initiating the return. Exchanges are subject to availability, and we will do our best to accommodate your request.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Gift cards
• Customized or personalized items
• Items marked as final sale

Contact Us

hipping Information and Policy

At Camelot Ltd, we are committed to ensuring a seamless shopping experience, including prompt and reliable shipping of your orders. Please review the following information regarding our shipping policies:

Shipping Destinations

We currently offer shipping to addresses within [list of countries or regions where shipping is available]. If your country is not listed, please contact our Customer Service team for assistance.

Shipping Methods

We offer the following shipping methods for domestic and international orders:

• Standard Shipping: Delivery typically takes [20] business days.
• Expedited Shipping: Delivery typically takes [10] business days.
• International Shipping: Delivery times vary depending on the destination country and customs clearance processes.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the selected shipping method, and the destination address. You can view the shipping cost for your order during the checkout process before making a payment.

Order Processing Time

Orders are typically processed and shipped within [number of days] business days from the date of order placement. Please note that order processing times may vary during peak seasons or promotional periods.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your shipment. You can also track your order by logging into your Camelot Ltd account and accessing the Order History section.

Shipping Restrictions

Please note the following shipping restrictions:

• We are unable to ship to P.O. boxes. Please provide a physical mailing address for delivery.
• Orders may be subject to customs duties, taxes, and import fees upon arrival in the destination country. These fees are the responsibility of the recipient and are not included in the order total or shipping cost.

Shipping Delays

While we strive to deliver your orders in a timely manner, please understand that shipping delays may occur due to factors beyond our control, such as inclement weather, customs processing, or carrier disruptions. We appreciate your patience and understanding in such circumstances.

Contact Us